Social Worker/Case Manager II

JOB DUTIES

• Assesses consumer needs based on their needs, limitations, and desires.
• Develops a case plan with the consumer.
• Maintains constant communication with the consumer.
• Maintains consumer’s confidence and protects operations by keeping information confidential.
• Coordinates and provides services that are client centered.
• Provides trauma-informed, culturally competent holistic services to victims.
• Develops and maintains client case records.
• Handles case assignments, drafts service a plan, reviews case progress and determines case closure.
• Works with consumers and appropriate community agencies to coordinate and facilitate services for consumers.
• Assists consumers in making informed decisions by acting as their advocate.
• Attends court proceedings, if necessary.
• Actively participates in team review of records and cases.
• Follows policies and procedures, participates in quality reviews, reporting needed changes.
• Provides information to the public regarding the program.
• Provides case management/file documentation for individual caseload and submits biweekly and quarterly reports in a timely manner.
• Provides outreach and support services, i.e., mobile advocacy.
• Develops professional relationships with other Federal, State, and Tribal agencies, in order to develop resources for consumers.
• Performs other duties as assigned.

 NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Knowledge of health, social services, legal issues, and other general/local services throughout the Fairbanks area.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to report to work in a timely manner.
• Ability to operate computers utilizing a variety of computer software and ability to type. Ability to complete digital and paper forms accurately. 
• Understanding and sensitivity to diverse cultures and lifestyles, and ability to work effectively with Alaska Native populations.
• Skill in managing multiple priorities and tasks concurrently and meet deadlines.
• Skill in oral and written communication. 
• Skill in establishing and maintaining cooperative and respectful working relationships with children, parents, supervisors, and other employees.
• Ability to work independently as well as with teams.
• Ability to effectively present instruction, and/or information to individuals, staff, administrators, and the public.

 MINIMUM QUALIFICATIONS (Education & Experience)

• Bachelor’s Degree in Social Work
• Minimum two (2) years of work experience in case management OR
• Minimum two (2) years of direct service to the targeted population or similar experience
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native population.

 PREFERRED QUALIFICATIONS (Education & Experience)